Terms of service

Rug Bliss – Terms & Conditions
Welcome to Rug Bliss — where comfort meets style in every piece.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Rug Bliss customer.

1. Definitions
Consumer: An individual making a purchase for personal, non-commercial use.

Distance Contract: A transaction conducted online via our website.

Durable Medium: A format to retain information unchanged (e.g., email).

2. Applicability
These Terms apply to all purchases made through the Rug Bliss website.
By placing an order, you confirm your acceptance of these Terms.
In the event of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information
Business Name: SOLENYX LIMITED

Registered Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

Registration Number: 79464982

4. Our Offer
At Rug Bliss, we are committed to:

  • Showcasing a curated collection of rugs, pillows, and home décor with accurate product descriptions and high-quality imagery.

  • Providing transparent pricing, including taxes and shipping costs at checkout.

  • Keeping up-to-date stock and availability information on our website.

5. Order Process
Orders are confirmed once full payment is received.

A confirmation email will be sent upon successful checkout.

All payments are securely processed via trusted third-party payment gateways.

Rug Bliss reserves the right to cancel orders due to suspected fraud, pricing errors, or inventory issues.

6. Right of Withdrawal
You may return eligible items within 14 days of receiving your order.
Returned items must be unused, in their original packaging, and in resalable condition.

7. Returns & Refunds
Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.

Items must be returned in their original, undamaged condition for refund eligibility.
Refunds will be issued to your original payment method once approved.

8. Pricing
All prices are listed in USD.

Rug Bliss reserves the right to correct pricing errors at any time.

International customers are responsible for any applicable duties or taxes.

9. Product Quality & Warranty
Each rug, pillow, and home décor item undergoes a thorough quality check before dispatch.

Product images are taken to accurately reflect actual colors and textures.

Report any issues within 14 days of receiving your order.

Warranty does not cover misuse, wear and tear, or improper storage (e.g., staining, fading, or damage from pets).

10. Shipping & Delivery
Orders are shipped to the address provided at checkout.

Standard delivery may take up to 30 days, depending on the destination.

You’ll be notified of any delays or stock issues. If we are unable to deliver, we may offer a substitute or full refund.

11. Payments
Full payment is required at checkout.

We accept all major credit/debit cards, PayPal, and other secure payment methods.

For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support
Report any issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through replacement, repair, or refund.

13. Dispute Resolution
We aim to resolve all disputes fairly and transparently.

If necessary, unresolved disputes may be referred to an independent mediator.

14. Force Majeure
Rug Bliss is not liable for delays or disruptions caused by unforeseen events such as natural disasters, courier issues, or supply chain interruptions.

15. Governing Law
These Terms are governed by U.S. law, unless local consumer protection laws provide greater protection.

16. Changes to Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on our website and becomes effective immediately upon posting.